How Can We Help You Today?
Our dedicated support team is here to help you with any questions or issues. Choose the support option that works best for you.
Contact Support
Multiple ways to get help when you need it
Speak directly with our Australian support team
1300 096 983
Mon-Fri: 9AM-5PM AEST
Critical issues and terminal emergencies
1300 096 983
Available 24/7
Send us your questions anytime
support@aps.business
Response within 24 hours
Live Payments Support
24/7 support for Live Payments merchants with user guides, merchant portal access, and technical assistance.
Merchant Support
APS provides dedicated support for both Live Payments and Till Payments merchants. Access comprehensive guides, 24/7 technical support, and merchant portal tools tailored to your payment solution.
Till Payments Support
Complete support for Till Payments merchants including terminal guides, portal navigation, and dedicated helplines.
Quick Troubleshooting
Solutions to common issues
Terminal won't turn on
Check power connection and battery. Hold power button for 10 seconds. If issue persists, contact support.
Transaction declined
Verify card details, check internet connection, ensure sufficient funds. Try a different card or payment method.
Can't connect to network
Check WiFi/data connection, restart terminal, verify network settings. Contact support if problem continues.
Forgot login credentials
Use the 'Forgot Password' link on login screen or contact support to reset your account credentials.
Can't find a solution to your problem?
Contact Support TeamNeed to Report a Critical Issue?
For payment processing emergencies, terminal failures, or security concerns, contact our 24/7 emergency support line immediately.
