My Fave Yamba: From Absorbing Fees to Saving a Fortune
For the past eight years, **My Fave Yamba **has been a vibrant retail destination, serving locals and visitors with products customers love. Behind the scenes, however, rising bank fees were quietly cutting into margins. For owner Kylee, it reached a point where something needed to change.
The Challenge
Before switching to APS, My Fave Yamba was absorbing the surcharge instead of passing it on to customers. Over time, this became expensive.
“We weren’t passing on the surcharge prior to APS, and it was costing us a lot of money. We were frustrated with the bank fees.”
As a retail business, those ongoing merchant and terminal fees were adding up fast — impacting profitability month after month.
Why APS?
The decision to move to APS wasn’t just about numbers — it was about trust. Kylee was initially nervous about introducing a surcharge, unsure how customers would react. After speaking with Karina and having everything clearly explained in a transparent, no-pressure way, she felt confident to move forward.
With no EFTPOS costs to absorb and the added benefit of earning reward points, the choice became simple.
“It’s just great that we don’t pay anything for EFTPOS. It’s a win-win.”
The Results
Since switching to APS, the biggest impact has been financial.
“The biggest benefit is that we are saving a fortune on bank fees.”
Beyond the savings, My Fave Yamba has experienced:
- Easy, simple-to-use terminals
- Very few technical issues
- Greater reliability compared to their previous bank setup
- Ongoing support when needed
For a busy retail environment, simplicity and consistency matter.
Day-to-Day Impact
Operationally, everything has become smoother.
“It’s really made things more efficient for us — everything is smooth and consistent.”
Payments run seamlessly, the system works as expected, and there’s no longer frustration around excessive bank fees. Kylee is so confident in the system that if she were to open another business, APS would be the immediate choice.
What Kylee Would Tell Other Businesses
When asked what she’d say to other business owners considering a change, her answer is simple:
“I would tell any business to switch to APS without hesitation.”
For My Fave Yamba, APS transformed EFTPOS from a monthly frustration into a smart, sustainable solution that supports growth.
