Flawless Beauty Cairns: Cutting Merchant Fees Without Cutting Corners
Flawless Beauty Cairns has been serving clients in the beauty industry since 2015, building a strong reputation for quality service and trusted results.
For owner Sandy, running a beauty business isn’t just about treatments — it’s about client experience, professionalism, and making smart business decisions behind the scenes.
One of those decisions? Rethinking merchant fees.
The Challenge
Before switching to APS, Flawless Beauty Cairns was with a major bank provider and facing high merchant fees.
The costs were eating into margins, and support wasn’t as responsive as Sandy would have liked. In an industry where overheads matter and margins count, paying excessive EFTPOS fees simply didn’t make sense.
Why APS EFTPOS?
The decision to move to APS EFTPOS came down to two key factors:
- No more absorbing expensive merchant fees
- Personal, supportive service
Sandy valued the relationship-based approach and the clarity around how APS works — particularly the ability to pass on the surcharge rather than absorbing it.
Having everything explained clearly, without confusion or pressure, made the transition feel straightforward.
The Results
Since switching to APS, the biggest benefits have been:
- Significant savings on merchant fees
- Peace of mind
- Reliable support from APS and Steph
- Confidence in a simple, transparent setup
For Sandy, the financial relief alone made the change worthwhile — but the added reassurance of strong support made it even better.
Addressing the Surcharge Concern
One of Sandy’s initial concerns was how clients would respond to the surcharge — especially after relocating the business and welcoming a new client base. However, the concern proved unnecessary.
“I was a bit nervous that clients would complain about the surcharge, especially after moving locations — but nobody complained at all.” The transition was smooth, and clients accepted the structure without issue.
Day-to-Day Impact
Operationally, nothing drastic changed — and that’s a good thing. Payments remain seamless and simple. The difference is what happens behind the scenes: fewer fees absorbed by the business and greater peace of mind.
What Sandy Would Tell Other Businesses
For other beauty or service-based businesses considering a change, Sandy’s advice is clear:
“I strongly recommend APS EFTPOS — you save a lot on merchant fees, the support is better, and it’s a great system.”
For Flawless Beauty Cairns, APS EFTPOS has delivered what every small business wants: savings, support, and simplicity.
